Last updated: May 18, 2026
1. Introduction
The Neighbourhood ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or dine with us.
Please read this policy carefully. If you do not agree with the terms of this policy, please do not access our website.
2. Information We Collect
Information you provide to us
We collect information that you voluntarily provide when you:
- Make a reservation through our website or booking partner
- Submit a contact or enquiry form
- Subscribe to our newsletter
- Purchase items from our shop
- Communicate with us via email, phone, or social media
This may include your name, email address, telephone number, and any other information you choose to provide.
Information collected automatically
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. We collect this information using cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Process and manage your reservations
- Respond to your enquiries and provide customer service
- Send you marketing communications (where you have opted in)
- Process transactions and send related information
- Improve our website and services
- Comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- With service providers who assist us in operating our website and conducting our business (e.g., booking platforms, payment processors, email marketing services)
- When required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
5. Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Under data protection law, you have rights including:
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure of your data
- The right to restrict processing
- The right to data portability
- The right to object to processing
- The right to withdraw consent
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date above.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
The Neighbourhood
34 Bohill
Penryn, Cornwall
TR10 8JG
hello@theneighbourhoodpenryn.co.uk